Crisis Intervention Team (CIT) Program

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Crisis Intervention Team (CIT) Mental Health Awareness & De-escalation Training for Police/Fire/EMS

NAMI New Hampshire is presenting the Crisis Intervention Team (CIT) Program to law enforcement and first responders in NH as part of a 3-year grant from the Substance Abuse and Mental Health Services Administration (SAMHSA). 

The 40-hour CIT program originated in 1988 in Memphis, TN after an officer-involved shooting of an individual with mental illness.  CIT highlights best practices, improves community partnerships, and helps communities develop processes to serve people affected by mental illness with respect and dignity.

CIT History, Updates, and Outcomes

Participants from the March 9-13, 2020 CIT Program
12 DOC staff graduated the latest Crisis Intervention Team Program made possible by Commissioner Helen Hanks at the NH Department of Corrections and Julianne Carbin at the Bureau of Mental Health Services for partnering with NAMI New Hampshire.

Topics covered during the 40-hour trainings include:

  • Rights and Civil Commitment Laws, Mental Health/Drug Courts
  • Disabilities
  • Suicide Intervention
  • Alzheimer’s Disease & Other Forms of Dementia
  • Borderline Personality Disorders
  • PTS, Veterans, and Individuals Experiencing Homelessness
  • Psychopharmacology
  • Child & Adolescent Mental Health Issues
  • Substance Use and Co-occurring Disorders
  • Cultural Issues, Resettlement Areas, and Approaching Mental Illness
  • Introduction to Verbal Techniques
  • Stages of Escalating Crisis
  • Basic De-escalation and Intervention Strategies
  • Advanced Verbal Techniques 
NAMI NH Exec. Dir. Ken Norton pictured with CIT Founder Maj. Sam Cochran

In addition to in-classroom training, participants also visit community locations like New Hampshire Hospital and community mental health centers.  NAMI New Hampshire is conducting several trainings over the 3-year project period.  

Through the Crisis Intervention Training for New Hampshire’s First Responders Project, NAMI New Hampshire and its partners will train 435 NH State Police (NHSP) and Fire/Emergency Medical Services personnel (Fire/EMS) to recognize signs and symptoms of mental illness, provide them with the skills to effectively de-escalate situations and make appropriate referrals to community mental health services in order to ensure the safety of individuals with mental illness, First Responders and the general public.

WMUR - NH first responders learn how to help people in mental health crisis

Upcoming Trainings

All of the below must be registered for.  Registration is listed and updated as it goes live. Contact information if you have any questions:


Audience: NHSP, Fire/EMS, Local Law Enforcement
Concord Fire Academy
Date: September 20-24, 2021
Registration for this session has opened. Registration is limited.

Mental Health First Aid

Audience: Department of Corrections
Location: Zoom
Date: September 9, 2021
Time: 7:00am-3:00pm
Contact us for registration details

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For more information on the Crisis Intervention Team (CIT) Program, contact NAMI New Hampshire’s Susan Allen-Samuel, CIT Coordinator at

 This training is made possible through a grant from the Substance Abuse and Mental Health Services Administration (SAMHSA).

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