privacy policy

NAMI New Hampshire has created this privacy statement in order to demonstrate our firm commitment to your privacy and security. The following discloses our information collection and use practices for websites operated by NAMI New Hampshire including:,,,, and

Effective Date: August 1, 2020. Last reviewed October 24, 2023.

Click here for information on our Terms of Use


  • NAMI New Hampshire does not collect personally identifiable information about you other than what you freely share. We do log the IP address of every computer that visits our site as part of our normal site usage tracking.
  • You have the option of entering personally-identifiable information about yourself as you interact with the website, including name, address, demographic data such as age and income, interests, etc. NAMI New Hampshire uses this information to help us understand who our site users are and how we may better target and tailor our services.
  • NAMI New Hampshire does not share any of your personally-identifiable information outside the NAMI New Hampshire organization unless otherwise indicated when the information is shared with NAMI New Hampshire.
  • You retain full control over all information you share about yourself, and may remove or request removal of this information at any time.
  • You retain full control over what types of e-mail communication you receive from NAMI New Hampshire, and may opt to discontinue e-mail correspondence at any time.
  • You have the option to share personally identifiable information about yourself with other visitors to the website. These options are clearly labeled as such, e.g. posting comments on page. You may remove or request removal of any such information you share.
  • NAMI New Hampshire does not share mobile phone information with third parties/affiliates for marketing/promotional purposes.
  • Anytime you enter personally-identifiable information, not intended to be shared publicly, such as password, address, or credit card number, this information is sent to NAMI New Hampshire or an authorized third party (e.g., a credit card payment processor) over a secure connection.
  • NAMI New Hampshire uses generally accepted industry standards to protect the information submitted to us.

The NAMI New Hampshire website does not collect any personally-identifiable information about our site visitors, other than information that visitors freely enter.

The one exception to this is that, like most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, computer operating system, web browser type (Internet Explorer, Firefox, Chrome, etc.), Internet service provider, referring/exiting pages, date/time stamp, and clickstream data (i.e., which pages are visited, page load times, error messages, etc.). These log files are stored indefinitely and are analyzed to help us understand how our site is being used.

This information in and of itself is not sufficient to identify site visitors in any personal way. However, in the event that you experience difficulty using our website, we may use your IP address in connection with your personal information to perform troubleshooting. Also, in the event that criminal behavior is suspected, NAMI New Hampshire may provide this information to law enforcement, who could potentially trace it back to you through your Internet service provider.

Accounts:

Access to certain areas of the NAMI New Hampshire website requires the creation of a sign-in account. These accounts include required fields for name, username, and email address. If a sign-in account is used to access NAMI New Hampshire’s online learning platform, course progress and assessment scores will also be linked to the account.

The IP address of all users who sign-in is logged. This is done to enable us to troubleshoot sign-in or access problems for registered users.

Online Membership:

Website visitors have the opportunity to join NAMI New Hampshire online. When joining, you must provide your contact information as well as processing payment through a third party credit card processor. Your information is then forwarded to NAMI New Hampshire where it is entered into our secure membership database. In order to receive the full benefit from your membership, your contact information will also be entered into the national NAMI membership database. For information on their privacy rules, visit

Donor Privacy:

NAMI New Hampshire does not trade, share or sell a donor’s personal information to third parties, nor do we send donor mailings on behalf of other organizations. This policy applies to all donors, online and offline.

If you make a donation online at our website, you are required to enter personal contact information and then proceed to a third party credit card processor. We use this information to process your donation and send you a confirmation receipt. This information will not be sold or shared with outside parties.

We also add you to our donor database, from which you may receive periodic fundraising appeals via postal mail or e-mail. This is outside of your general opt-in preference for e-mail from NAMI New Hampshire as indicated on your subscriptions page.

If you wish to be removed from our mailing list, please contact us via e-mail at, by phone at 1-800-242-NAMI (6264), or at the address below.

Online Event Registration:

If you register for an event at our website, such as the NAMI New Hampshire Annual Conference, you will be asked to provide contact information. Additionally, you may be asked to enter credit card information. We use this information to register you, to send you a confirmation, and to do any subsequent follow-up about the event.

You are also added to a mailing list, from which you may receive announcements about future events via postal mail or e-mail. This is outside of your general opt-in preference for e-mail from NAMI New Hampshire as indicated on your subscriptions page. If you wish to be removed from this mailing list, please contact us via e-mail at or at the address below.

Online Advocacy:

When using our legislative engagement system to send letters or make calls, certain information is required such as name, address, etc. In addition to being used to send your letters or forward your call, this information is logged and used by NAMI New Hampshire to help us understand how often letters/calls are sent/placed and by whom.

Based on your use of this system, we may follow up with you via e-mail about other advocacy opportunities, if you are opted-in to receive E-News alerts or general e-mail updates from NAMI New Hampshire. You can control this preference on your subscriptions page.

Discussion Groups:

The NAMI New Hampshire website does not directly host discussion group. Groups held on other platforms may be linked to from the NAMI New Hampshire website. The privacy policies of the external websites hosting those groups govern how data are collected on users of the groups and how it is used.


A “cookie ” is a small file that a website can place on your computer. If your web browser accepts cookies, the NAMI New Hampshire website may place cookies when you visit. In order to sign in to the NAMI New Hampshire website, you must accept cookies from NAMI New Hampshire. Cookies are used to present you with a better experience and to remember your preferences, such as Remember Me.

Also, clicking the “Logout” link from the top of any page on the website other than the home page will remove your contact ID from your cookie, and will prevent others from using your sign-in account. Again, no personally-identifiable information is stored in the cookie itself, and the only purpose the cookie is used for is to track whether or not you are signed in as you move around the NAMI New Hampshire website. You can remove NAMI New Hampshire’s cookie at any time by following the directions provided in your Internet browser’s “Help ” file.

Learn more about how cookies are used on the NAMI NH online learning platform.

Clear Gifs (web Beacons/web Bugs):

We employ a software technology called clear gifs (a.k.a. web beacons/web bugs) in many of our e-newletters and other e-mail communications that help us measure the effectiveness of our efforts. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track which users have opened which e-mail messages. It is possible for us to tie the information provided by clear gifs to your personally-identifiable information, though we do not routinely do so. We are primarily interested in the aggregate effectiveness of our various e-communication efforts.

Link Tracking:

Many links within e-mail communications you receive from us, have a tracking ID at the end. This enables us to measure how often certain links are clicked on to gauge overall interest in the email campaign. From e-mails, or from the website when you are signed in, it is possible for us to tie the information provided by tracking IDs to your personally-identifiable information, though we do not routinely do so. We are primarily interested in the aggregate effectiveness of our various online efforts.

NAMI New Hampshire does not share any personally identifiable information about you with anyone outside of NAMI New Hampshire. The information we collect is used internally to help us serve you better. You have the option to update, revise, or have deleted any personal information you have shared with NAMI New Hampshire. For specific information about how information is used, please see the section above.

Communications From The Site:

Customer Service:

When you create a sign-in account on the website, we will send you a confirmation e-mail to verify your user name and password. We will also communicate with you in response to your inquiries, to provide the services you request, confirm the actions you have taken (online transactions, etc.), and to manage your account. We will communicate with you via e-mail, or we may communicate with you via telephone or mail if we cannot reach you via e-mail.

General Announcements And Promotions:

We will occasionally send you information on special events, news, or opportunities. Out of respect for your privacy, we present the option not to receive these types of communications. Please see “Choice and Opt-Out “


If you subscribe to one of our e-newsletters, we will use your name and e-mail address to send it to you. Out of respect for your privacy, we present the option to unsubscribe. Please see “Choice and Opt-Out”

Other E-Mail Notifications:

You may also choose to receive other types of e-mail from NAMI New Hampshire, related to particular features on the site. You may control what e-mails you receive from within the particular feature they are related to.

Service Or Membership-Related Announcements:

On rare occasions, we will send you service- or membership-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an e-mail.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

We provide several opportunities for you to control the amount of personally-identifiable information you share with us, and the use of that information:


Each e-mail you receive from us will state the reason you are receiving the message and how to opt-out of future such messages. Note that this only applies to messages from the NAMI New Hampshire mailing list and not direct communications from individuals with NAMI New Hampshire email addresses.

Other Means:

Please contact NAMI New Hampshire directly if you wish to have your sign-in account removed, be removed from any postal mailing lists, or are unable to access any of the means explained under “Self Service” above. Or, you may also respond to the return address on the information you received.

c/o NAMI New Hampshire
85 North State Street
Concord, NH 03301

In order to contact a different NAMI State Organization or local NAMI Affiliate, please look up their contact information here.

Personally-identifiable information that you provide NAMI New Hampshire will only be used internally by NAMI New Hampshire through national, state, and local offices. Exceptions to this will be explicitly indicated at the time personally-identifiable information is being collected. Personally-identifiable information includes your name, address, phone number, e-mail address, information preferences, and demographic information. Local NAMI New Hampshire Affiliates are expected to adhere to these same privacy practices.

No mobile phone information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

In the course of providing our services, NAMI New Hampshire relies on certain trusted business partners to perform certain tasks on behalf of the organization, such as processing payments, mailings, delivering e-communications, etc. This involves transferring information about you in paper or electronic form. NAMI New Hampshire makes every effort to ensure the trustworthiness and best business practices of these partners. These businesses are prohibited from using your personally-identifiable information for any other purpose.

Links To Other Sites:

This website contains links to other sites that are not owned or controlled by NAMI New Hampshire. Please be aware that we, NAMI New Hampshire, are not responsible for the privacy practices of other such sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally-identifiable information.

Legal Disclaimer:

We reserve the right to disclose your personally-identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and /or to comply with a judicial proceeding, court order, or legal process.

Browsers And Internet Security

Any time you enter or provide personal information on our website, we encrypt it using Secure Socket Layer ( “SSL “) technology. SSL protects information as it crosses the Internet. To support this technology, you need an SSL-capable browser.

You can tell if you are visiting a secure area within a website by looking at the lock or key symbol in your browser address window. If the address of the page begins with “https:// “, it is secure. Occasionally, the page you enter data on may not be secure, but by submitting the information you activate a secure connection and thus your data is submitted securely.

We recommend that you use modern web browser with all relevant security updates installed.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100 percent secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our website.